FAQ & Helpful Links

General & Company

 

What is digital signage printing?

Digital signage printing involves using high-resolution digital printers to create signs on various materials such as vinyl, acrylic, foam board, and more.

What is digital signage printing?

Phoenix Graphics provides a comprehensive range of signage solutions, including large-format digital printing, event banners, outdoor signs, wall coverings, and custom signage tailored to your business needs. Ask our team if you are after something unusual we maybe able to do this. We are well versed in doing the weird and wonderful jobs.

Can Phoenix Graphics handle large-scale event signage?

Yes, Phoenix Graphics has experience in managing large-scale event signage. For instance, we provided signage for Swimming Australia 2024 – Olympic Trials held at the Brisbane Aquatic Centre, we also supplied signage for the Olympic Team which they took to Paris 2024 for their training rooms. We have received positive feedback for our quality, ability to make things happen and of course our customer service. See our Testimonials for more confirmation from our clients about their experiences.

Do you offer custom signage solutions?

Yes, Phoenix Graphics specialises in creating custom signage tailored to your specific needs and branding requirements.

Do you have examples of past projects?

Yes, Phoenix Graphics showcases a gallery of their past projects on their website, highlighting their work across various events and industries.

How do you ensure quality in your signage products?

Phoenix Graphics emphasises premium quality in their printing and signage, utilising high-grade materials and meticulous attention to detail.

Can you assist with signage strategy for events?

Phoenix Graphics offers strategic support for event signage, helping clients define objectives, understand their audience, and create impactful designs.

What kind of signage do you offer for retail shops?

Phoenix Graphics specialises in signage that makes retail stores stand out—shopfront signs, window decals, point-of-sale graphics, floor decals, removable vinyl for tiles and brick walls, menus, and promotional banners. We offer everything from long-term solutions like ACM panels to short-term, campaign-based signage. If it helps attract attention, sell products, or make your store easier to navigate—we do it.

Do you do signage for pop-up stores or temporary activations?

Yes. We love working with pop-ups, trade shows, and short-term activations. We offer signage that’s portable, easy to set up and take down, and won’t damage walls or surfaces—perfect for retail tenants or temporary tenants in shopping centres or trade shows.

Do your safety signs comply with Australian Standards, such as AS 1319?

Yes. Our safety signage is fully designed to meet AS 1319, the Australian Standard for safety signs, ensuring clear messaging, correct symbols, and attention to placement and readability. We prioritise compliance so you avoid audit issues and keep your site safe.

Are your signs customisable for site-specific hazards?

Yes—beyond standard templates, we can tailor signage to your unique site needs. Whether it’s a non-standard hazard, special instruction, or branded layout, we can create custom signage that’s clear, compliant, and effective.

What industries do you serve with safety signage?

We’ve partnered across industries—construction, events, manufacturing, government, education, and more. Our clients trust us for high-stakes projects where signage needs to be safe, reliable, and impactful.

Is there assistance in planning sign placement and strategy?

Yes. We provide design and planning support, helping you assess hazard zones, define where signs should go, and craft a signage strategy that ensures maximum visibility and compliance.

 

Artwork & File Preparation

 

What file formats are recommended for signage printing?

Preferred formats include PDF, AI, EPS, or high-resolution TIFF/JPEG files. Vector files are ideal for scalability and quality. Email [email protected] for our FREE Artwork Checklist to assistance.

Do you offer design services for signage?

Phoenix Graphics offers design services to help bring your vision to life, ensuring that the final product aligns with your brand and messaging.

Can you match our brand colours accurately?

Phoenix Graphics ensures colour accuracy in their printing processes, maintaining consistency with your brand’s colour palette.

Do you design the signage or do I need to supply artwork?

We can do either. If you already have artwork from a graphic designer, send it through and we’ll prep it for print. If you need design help, our in-house team can create signage that reflects your store’s personality and promotional needs. We make it easy.

How much artwork bleed needed for fabric prints?

For best results of the print, the ideal bleed on the artwork is 50mm on each side.

 

Ordering & Production

 

What is the typical turnaround time for a signage project?

Phoenix Graphics is known for rapid turnaround times, delivering high-quality products promptly to meet your deadlines. If you have a deadline please let us know straight away.

How do I get a quote for my signage needs?

You can contact Phoenix Graphics directly through their “Quick Quote” link on the website or by phone 1300 077 027 to discuss your requirements and receive a personalised quote.

What is your process for a new signage project?

Phoenix Graphics collaborates with clients from concept to completion, offering design, printing, delivery, and installation services to ensure a seamless experience.

How do I know what signage I actually need?

We’ll help you figure that out. Share your photos or floor plan, and we’ll suggest signage options based on your layout, environment, and goals (e.g., drive foot traffic, wayfinding signs, vinyl applications, promote sales). You don’t need to come in with all the answers—we’ll guide you through it. Email us [email protected]

Can I reorder signage easily when I run the same promo again?

Absolutely. We can store your files and specs for future use—making it quick and easy to reorder signage. Just send us a message and we’ll get it into production, with updated quantities or dates if needed.

How do I get a quote?

It’s easy—just contact us via our website, our shop has standard products, phone, or email. Tell us what you’re looking for (e.g. window decal for a 2m x 1m panel, menu board, etc.) and we’ll give you a clear, no-obligation quote within 24 hours. We can also suggest options if you’re not sure what you need yet.

I’m too busy to manage the signage—can you handle everything?

Yes. Just send us a few photos or a brief, and we’ll handle design, print, delivery, and even installation if needed. We’ll keep you updated so you’re never chasing progress. Our job is to make your job easier.

How are pricing and potential extra costs handled?

We pride ourselves on competitive, transparent pricing. Quotes cover materials, print, delivery, and installation as applicable. If you need a rush or custom design, we’ll flag it early—no surprises or hidden fees.

 

Materials & Finishing

 

What types of signs can be digitally printed?

Common signs include banners, posters, window decals, wall murals, A-frames, vehicle wraps, storefront signage, and trade show displays.

How long will my printed sign last?

Indoor signs can last for many years; outdoor signs last 1–5+ years depending on materials and exposure.

What’s the difference between indoor and outdoor signage?

Indoor signs are designed for interior use with less emphasis on weather resistance, while outdoor signs require materials and finishes that withstand sun, wind, and rain. UV Laminate protects the ink for longevity.

Do you offer removable signage for promotions and seasonal events?

Yes, we offer removable vinyl and decals that are perfect for seasonal sales, grand openings, or weekly specials. They’re easy to apply and remove without damaging surfaces—perfect for retail windows, tiled walls, or counter displays.

Will your signage stick to glass, tiles, or painted walls?

Yes. Our materials are selected to work on surfaces like glass windows, painted gyprock, tiled walls, bricks and aluminium cladding. We’ll match the right material to your surface to avoid damage and ensure strong adhesion that lasts as long as you need.

What kind of finish will the signage have—matte, gloss, etc.?

We offer both matte and gloss finishes, depending on the look you want. Matte finishes are great for avoiding glare and giving a modern, premium feel, while gloss is popular for high-impact graphics and bold colour vibrancy. We’ll help you choose based on your space and lighting.

Do you provide signage that withstands rain and sun exposure?

Yes. We use UV-stable inks and weatherproof materials for all our outdoor signage. Your signage will be made to survive Queensland’s heat, humidity, and coastal sun. Whether it’s a building or store front sign or a window, we’ve got you covered.

What strength of signage material do you use for long-term outdoor use?

We use premium substrates engineered for durability—like rigid PVC or aluminum composite panels—with protective finishes for UV and weather resistance. This ensures signs remain legible and intact for extended periods in outdoor settings.

 

Shipping & Delivery

 

Do you deliver signage Australia-wide?

Yes, Phoenix Graphics offers delivery services across Australia, ensuring your signage reaches you wherever you are located.

I need signage fast. What are your turnaround times?

We specialise in fast turnaround. Most signage projects are completed within 5–10 business days, and urgent jobs can often be turned around even quicker. If you have a promo or store launch coming up, let us know your deadline—we’ll make it happen.

 

Installation

 

Can I install the sign myself?

For smaller signs like banners or window decals, DIY installation is possible. However, larger or complex signs should be installed by professionals for a quality look, safety and legality. Installers always make it look easy. Our installers have all the experience and tools to do the job quickly efficiently and professionally. So worthwhile paying the extra to have the job done right.